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FAQ about the current use of the library

These FAQs address to students and HCU staff. You can find the regulations for external users here.

Last update: January 13, 2021

Is the library open?

Due to the Corona-related closure of the HCU building, the library will also be closed until January 31, 2021.

We will be happy to answer your questions via phone, email, or at a Zoom meeting.

Contact us:

Tel: +49 (0) 40 42827-5675

ausleihe(at)hcu-hamburg.de

Which online media will I be able to access?

You can access the freely accessible information (Open Access) and  the licensed e-media (ebooks, ejournals, databases).

In order to provide the best possible support for teaching and learning in the digital term we are currently increasing our emedia holdings (collections).

Hint:
If you only want to search for emedia in the literature search engine, limit the hit list with "yes" using the "online" filter.

Under Learning & Working you will find information on off-campus access for HCU students or employees.

Can I borrow books although the library is closed?

Yes, please reduce your requests to items that are only available in print and are very important.

Order:
Search as usual in our literature search engine. Only books with the status "available for loan" can be requested. In addition to your library card number, we need the details of the book and the call number.
Hint:
The quickest way to do this is to log in to the literature search engine with your library card number (43700...) before starting your search. Add the required titles to the favorites by clicking on the "star" icon. From there send the title list to ausleihe@hcu-hamburg.de via the email option. Under "From" enter your HCU email address, in the field "Message" your library card number (43700...).

After receiving the email, we will pick out the books you have requested, book them on your library account and inform you when you can pick them up.

Pick-up:
Pick-up is only possible via the west entrance at the entrance control from Monday to Friday from 8 a.m. to 7 p.m. by presenting your personal HCU card.
Please do not come to HCU until you have received a pick-up notification from the library by email! From that moment on there is a 3-day period for you to pick up the books.

I am affiliated with the HCU and urgently need an article. What can I do?

Please send us your request including the call number and the required article or chapter by email. We will send a link to the HCU fileserver to your email account. If we cannot deliver the requested title, we will inform you by email.

The book or journal is not available at the HCU? Please check the holdings of the other Hamburg libraries or use the interlibrary loan system.

Can I return books?

Because no loan due dates fall during the closing time, we recommend that you return items when the library reopens.

You can use the return box in the West Foyer during HCU building opening hours if you are coming to HCU anyway or if it is not possible for you to return the item at a later date.

Can I currently reserve books?

Yes. Please note that it can currently take longer until borrowed media that you have reserved can be made available.

My library membership has expired. Can it be extended during the closing time?

HCU members can send us the scanned documents via email.

Can I order material via interlibrary loan?

Yes. Please note, however, that not all libraries deliver or that deliveries can sometimes take longer.

Searches and requests are made as usual in the union catalogue GVK or via the filter "supra-regional catalogue" within the HCU literature search engine.

You do not have an interlibrary loan account yet?
Please contact the library via email so that your library ID can be activated for interlibrary loan.

Can I work in other libraries and borrow books?

Currently most libraries offer limited possibilities for borrowing. Please consult the websites of the relevant libraries, for example the Hamburg State and University Library or the University Library of the TUHH.
Both libraries also offer a "virtual walk-in" service - the possibility to order single ebooks or e-articles.

SUB:
If you already have a library card of the SUB, remote access is temporarily activated. If you do not yet have a library card, please register using the online form. Further current information can be found in the FAQs of the SUB.

tub.:
For the use of the "Virtual Walk-In" service it is necessary that you are already a registered library user of tub. The order is submitted via an online form.

Hint:
Use the filter "Hamburg Libraries" in our search engine to search all library holdings at the same time with one query.

Are acquisition proposals processed?

Yes. Where campus licenses are available, we currently give preference to licensing ebooks in order to make literature available to everyone at any time and from any place.

How can I still use the consultation hours for Open Science, literature research and citavi?

Please understand that we currently only answer your questions by email or phone. We can also arrange a date for a zoom meeting.

My question is not answered here. How do I reach the library team?

The best way to contact us is by email via our function addresses. In this way we ensure that your questions can be answered even when someone is absent. You can also contact us by phone:

Phone: +49 (0) 40 42827-5675