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FAQ about the current use of the library

These FAQs address to students and HCU staff. You can find the regulations for external users here.

Is the library open again?

The library is currently open from Monday to Friday from 10 am to 4 pm for HCU staff and students with limited services:

Everything about lending and returning items, using the multifunctional device or browsing on the shelf is possible. Books can be borrowed and returned at the selfcheck system. For this purpose, the selfcheck system has been extended to include the return function. You can collect requested media or pay fees at the service counter without contact. HCU students can use the workstations in the library under certain conditions.

Can I use the workstations in the library?

Due to the Hamburg SARS-CoV-2 containment regulation we can only provide you with a reduced number of workstations. Under the given conditions, 8 individual workstations are therefore available to you in the gallery during the library's opening hours from 10 am to 4 pm. Use is only possible after reserving a time slot and only for HCU students.

Procedure:

- To book a workstation lock in the to moodle and select one of the possible workstations in the desired week.
- By calling up the respective workstation you will get an overview of the available time slots. Choose the one that suits you and book it.
- Come to the library at the booked time slot and show your HCU card or enrolment certificate for checking. Afterwards you can take your booked single workstation independently (tables are numbered).
- Please bring your own working equipment (laptop, tablet or similar).
- Please observe the current hygiene and protective measures of the library and the HCU.

Which online media will I be able to access?

You can access the freely accessible information (Open Access) and  the licensed e-media (ebooks, ejournals, databases).

Under Learning & Working you will find information on off-campus access for HCU students or employees.

In order to provide the best possible support for teaching and learning in the digital term we are currently increasing our emedia holdings (new collections).

Hint:
If you only want to search for emedia in the literature search engine, limit the hit list with "yes" using the "online" filter.

Can I return books?

You can return books to the selfcheck system during opening hours. There is also a return box in the foyer.

Can I currently reserve books?

Yes.

I received a return request before closing. What should I do?

Please return the book. If this is not possible for you, please contact us by email in time.

During the closing period there are no additional fees for late returns. Fees incurred before the closing time will remain in effect.

My library membership has expired. Can it be extended during the closing time?

If you are already in the building as a HCU member, you can extend the membership during our opening hours. HCU students can send us the scanned documents by email.

HCU-External users are invited to contact us after the re-opening of the library: We will be glad to extend the membership by the closing time.

Can I order material via interlibrary loan?

Yes. Please note that not all libraries deliver again.

Searches and requests are made as usual in the union catalogue GVK or via the filter "supra-regional catalogue" within the HCU literature search engine.

You do not have an interlibrary loan account yet?
Please contact the library via email so that your library ID can be activated for interlibrary loan.

Can I work in other libraries and borrow books?

Currently most libraries offer limited possibilities for borrowing. Please consult the websites of the relevant libraries, for example the Hamburg State and University Library or the University Library of the TUHH.
Both libraries also offer a "virtual walk-in" service - the possibility to order single ebooks or e-articles.

SUB:
If you already have a library card of the SUB, remote access is temporarily activated. If you do not yet have a library card, please register using the online form. Further current information can be found in the FAQs of the SUB.

tub.:
For the use of the "Virtual Walk-In" service it is necessary that you are already a registered library user of tub. The order is submitted via an online form.

Hint:
Use the filter "Hamburg Libraries" in our search engine to search all library holdings at the same time with one query.

Are acquisition proposals processed?

Yes. Where campus licenses are available, we currently give preference to licensing ebooks in order to make literature available to everyone at any time and from any place.

How can I still use the consultation hours for Open Science, literature research and citavi?

Please understand that we currently only answer your questions by email or phone. We can also arrange a date for a zoom meeting.

My question is not answered here. How do I reach the library team?

The best way to contact us is by email via our function addresses. In this way we ensure that your questions can be answered even when someone is absent. You can also contact us by phone:

Phone: +49 (0) 40 42827-5675

 

Last update: October 30, 2020